Customer

What You Need to Know About Convincing Customers for Downtime? In today’s digital landscape, ensuring uninterrupted service is a top priority for organizations, especially in sectors where any disruption can have significant consequences, such as healthcare, finance, and insurance. However, during critical system upgrades, migrations, or maintenance, downtime becomes unavoidable. Effectively managing and convincing customers about the necessity of downtime requires a strategic approach. I would broadly categorise this into two aspects

In my long career in software engineering and management, I have worked in many different roles contributing to development, design and architecture, Customer soution advisor, cybersecurity SME, and product management. I enjoyed all the roles and in this short article I woule like to write about Customer Solution Advisor role. What I loved about this role was working with customers who faced tough problems. I got to see these challenges up close, which helped me stay updated with the latest technologies while solving these issues.